|We Deliver Furniture Nationwide!* (FREE in Metro New York)
We have most items in stock at all times ready to ship anywhere in the continental United States. Our customers have come to expect fast deliveries and that is just what we do. Sure there are times that something will go on back order, but it is very rare. 95% of our furniture ships in 3-4 days, and some special orders delivered in 1-3 weeks. Why wait 4-6 weeks?
* We delivery Ashley Furniture only within the Tri-State area: New York, New Jersey, Connecticut.
How will my furniture ship?
FREE UPS SHIPPING* on all orders $100 and up shipped to New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, or Delaware.
*Only for orders that fit into UPS standard package dimensions
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature and picture ID is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.
Can I get an inside delivery?
Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.
What delivery options do you offer?
FREE DELIVERY AND SETUP* on all orders $498 and up shipped to 4 New York boroughs - Queens, Brooklyn, Manhattan, and Bronx.
* Up to to flights of stairs. Additional charge may apply above 2 flights.
- Please inspect your delivery prior to signing off on the paperwork.
- If there any issues with your delivery you must call us while the carrier is present.
- Please inspect the merchandise thoroughly prior to the delivery agent's departure.
- Extraordinary delivery conditions may require an additional fee to be paid.
What are your out-of-state delivery zones?
We deliver to the 48 contiguous states (Alaska and Hawaii not included)
Can you ship to P.O. Boxes?
Sorry we cannot ship to p.o box addresses. Our boxes are too large.
When does my credit card get charged?
In order to avoid delays in order processing, your credit card will be charged at the time you place your order. We have a "Pre-pay" policy to protect our customers and ourselves from fraudulent transactions.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned.
My Building Requires Insurance, What Should I do?
We can fax your building management office a letter showing that we are insured. If your building requires that its name appears on the insurance policy, then we must charge a fee of $100 to process the request.