We have most items in stock at all times ready to ship anywhere in the continental United States. Our customers have come to expect fast deliveries and that is just what we do. Sure there are times that something will go on back order, but it is very rare. 95% of our furniture ships in 3-4 days, and some special orders delivered in 1-3 weeks. Why wait 4-6 weeks?

How will my furniture ship?

UPS Deliveries

When possible, your package will ship via UPS; doorstep service is usually available.

Truck Deliveries

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.

If you ordered a heavy/bulky item, make sure you have someone who can help with this.

Deliveries are to ground floors only. A signature and picture ID is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.

Can I get an inside delivery?

Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.

What delivery options do you offer?

SIDEWALK DELIVERY
Any order that requires shipping by a truck will be delivered by us to ground floors only (e.g. Building Lobby, Driveway). Note: For sidewalk delivery we do not open the box upon delivery. Once delivered to your property, we cannot be responsible for damage caused by poor handling done by the customer.

Delivery rates:

• Brooklyn, Queens, Bronx, & Manhattan - FREE on orders of $500 and up.
• Outside of Metro new York - Call 1-888-669-3799 or Click here for more information.

Stress-free delivery provided by professional furniture delivery experts Monday through Friday, 9am to 7pm in most areas. Remote areas may not be serviced or could experience delivery delays, call for more details.
Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges.
You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient. Items will not be unboxed, unpackaged, or assembled. We CAN UPGRADE your delivery service to:

SILVER ($60)
This upgrade is available for an additional charge and includes:

- Inside placement in the room of your choice
- Up to 2 flights of stairs

GOLD ($95)
This upgrade is available for an additional charge and includes:

- Inside placement in the room of your choice
- Up to 2 flights of stairs
- Unpacking & setup (boxes will be discarded by garbage area near building)

PLATINUM ($125)
This upgrade is available for an additional charge and includes:

- Inside placement in the room of your choice
- Up to 2 flights of stairs
- Unpacking & setup (usage of professional tools)
- Debris removal (boxes will be taken back to warehouse)

Note:

- Please inspect your delivery prior to signing off on the paperwork.
- If there any issues with your delivery you must call us while the carrier is present.
- Please inspect the merchandise thoroughly prior to the delivery agent's departure.
- Extraordinary delivery conditions may require an additional fee to be paid.

What are your out-of-state delivery zones?

Click here to view a zone map.

Can you ship to P.O. Boxes?

Sorry we cannot ship to p.o box addresses. Our boxes are too large.

When does my credit card get charged?

In order to avoid delays in order processing, your credit card will be charged at the time you place your order. We have a "Pre-pay" policy to protect our customers and ourselves from fraudulent transactions.

What if My Shipment Arrives Damaged?

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned.